FAQ

Understanding Mobility Scooters: Common Questions Answered

For individuals with disabilities considering the purchase or rental of a mobility scooter, questions often arise regarding usage and safety. This FAQ aims to clarify key aspects of electric mobility scooters, providing insights that we hope will be both helpful and informative.

1. Will my Mobility Scooter roll down a slope?

No, Alifero Mobility Scooters are equipped with an advanced automatic electronic brake system that prevents the scooter from rolling down slopes without user action. The scooter will only move when you engage the hand control lever. Importantly, this braking system remains active even when the scooter is powered off or if the battery has been removed.

Note: Our scooters feature a “Neutral” or “Freewheel” switch, allowing for manual movement when needed.

2. How do I recharge my Mobility Scooter battery?

Recharging your Alifero battery is simple! Just connect the included charger to the designated port on your scooter. You can recharge directly at home for your convenience.

3. How long does it take to fully recharge a Mobility Scooter battery?

To optimize battery life, avoid letting it completely discharge before recharging. If your battery is fully drained, using the Alifero original 24V, 2.5A charger for a 12Ah, 24V battery will take approximately 6 to 8 hours to charge fully. For a 20Ah, 24V battery, expect a charging time of 8 to 10 hours. If you use the Alifero original 24V, 5A charger, your charging time will be reduced by half.

4. What are the size and specifications of your mobility scooters?

For complete specifications of Alifero mobility scooters, visit our product page. For accessory specifications, please check this link.

5. What is the maximum weight capacity for riders?

Alifero Mobility Scooters (Mate and Unagi models) support a maximum weight of up to 190 kg per rider.

6. Are museums, stores, and metro stations in Valencia accessible with a mobility scooter?

Absolutely! Valencia is recognized as one of the most accessible cities in Spain. Many museums, stores, and all metro stations are designed to accommodate mobility scooters.

7. Can I use my scooter in the rain or snow?

Yes, but with precautions. Avoid riding in heavy rain to protect the control panel. Navigate slowly through puddles and refrain from riding in snow deeper than half the wheel height.

8. Can I carry passengers on my scooter?

No, Alifero Mobility Scooters are designed solely for the operator. Only double-seat scooters are permitted to carry a second person. For inquiries about double-seat scooter availability, please contact us at info@alifero.es.

9. Is it legal to ride the scooter on the road?

Our scooters are classified as “pedestrian mobility devices” and are primarily intended for sidewalk use. If no sidewalk is available, you may ride on the road with caution.

10. What should I do if I encounter issues with my scooter?

All Alifero scooters come with a comprehensive warranty. If you experience any problems, please reach out to us, and we will assist you promptly.

11. I’ve never used a scooter before; will I be able to drive one?

There’s no need to worry! Before your journey begins, our guide will provide a demonstration on how to operate the scooter. It’s straightforward and operates at a pedestrian pace.

12. Do I need a driving license to operate a mobility scooter?

No, you don’t need a driving license. Mobility scooters are intended for use in sidewalks, museums, shops, and parks, treating users as pedestrians.

We hope you find this information helpful. For additional inquiries or assistance regarding mobility scooters, feel free to contact us at www.alifero.es.